Privacy Policy

Privacy Policy – “Joly Drive” App Last updated: August 31, 2026 “Joly Drive” respects the privacy of its users and is committed to protecting their personal data in accordance with Egyptian Personal Data Protection Law No. 151 of 2020 and its amendments, and any other relevant legislation. This policy explains the type of data we collect, how it is used and protected, and your rights regarding it. By using the app, you agree to the collection and processing of your data as described below. 1. Data We Collect 1.1 Data Provided Directly by the User • Full name. • Phone number and email address. • Profile picture (optional). • Driver data: driving license, vehicle information, official documents required to register as a service provider. • Advertiser data: ad content, images, price, contact information specific to the ad. • Payment data: bank card or e-wallet information (usually processed through approved external payment gateways; full card data is not stored on the app’s servers). 1.2 Data Collected Automatically • Geographic location (GPS): To determine the pickup and drop-off points and track the trip or order while it is being carried out. • Device data (phone type, operating system, app version). • Usage history (trips, orders, posted ads, browsing history within the app). • IP address and device identifiers for security purposes and fraud prevention. 1.3 Data from Third Parties We may receive limited data from payment gateways or identity verification partners when needed to verify the accuracy of the information provided. 2. Purposes of Data Use We use your data only for the following purposes: 1. Providing transportation and delivery services and connecting users with drivers/agents. 2. Publishing and managing classified ads and displaying them to other users. 3. Processing payments and issuing invoices. 4. Communicating with the user regarding orders, trips, or technical support. 5. Improving app performance and user experience and analyzing general usage (aggregated data, de-identified as much as possible). 6. Ensuring security and preventing fraud or misuse of the service. 7. Complying with legal and regulatory obligations in the Arab Republic of Egypt. Your data is not used for any other purpose without obtaining your explicit consent. 3. Sharing Data with Other Parties Limited data may be shared only in the following cases: • With the driver/agent: Sharing the user’s name, location, and phone number to the extent necessary to complete the trip or delivery. • With those being advertised to: The contact information that the advertiser themselves chooses to display in the ad is shown. • With payment providers: To complete electronic payment transactions securely. • With government or judicial authorities: Only pursuant to an official request in accordance with Egyptian law. • With technical service providers (cloud hosting, analytics, notifications): Under agreements that protect data confidentiality. “Joly Drive” does not sell its users’ data to any marketing entity or third party for purely commercial purposes. 4. Data Storage and Security • Data is stored on secure servers, with technical and organizational measures applied to protect it (encryption, limited access permissions, security monitoring). • Data is retained for the duration of account activity, and for an additional period after deletion if required by Egyptian law (such as financial and tax records). • In the event of a security breach affecting your data, the company is committed to notifying you and the relevant authorities as required by law. 5. User Rights In accordance with the Egyptian Personal Data Protection Law, you have the right to: • Access your personal data stored with us. • Request correction of any inaccurate data. • Request deletion of your account and data, subject to legal exceptions (such as financial records required to be retained). • Withdraw your consent to the processing of your data at any time (noting that this may cause some app services to stop working). • Object to the use of your data for marketing purposes. To exercise any of these rights, you can contact the support team through the contact channels described at the end of this document. 6. Device Permissions The app may request the following permissions on your device: • Geographic location (GPS): Necessary to operate the transportation and delivery services. • Camera and photo gallery: To upload profile pictures or ad images. • Notifications: To send trip/order updates and offers. • Contacts (optional): To facilitate trip sharing or inviting friends, if this feature exists. You can control these permissions from your device settings at any time, noting that disabling some of them may limit the functioning of certain features. 7. Cookies and Similar Technologies The app or its associated website may use technologies similar to cookies to improve the user experience and analyze performance. 8. Children’s Privacy Use of the app is not permitted for those under 18 years of age without guardian supervision, and we do not knowingly collect data about children. If we become aware that a child’s data has been collected without guardian consent, it will be deleted immediately. 9. Modification of the Privacy Policy “Joly Drive” reserves the right to update the Privacy Policy from time to time, and users will be notified of any material amendments via the app or email. Continued use of the app after the amendment is considered implicit acceptance of it. 10. Contact Us For any inquiry regarding this policy or to exercise your rights regarding your data, please contact the “Joly Drive” support team through the support channels available within the app.